FAQ

1- Do you deliver abroad? 

2- What can I do if after picking my order, I notice that some items are missing?

3- Due to a technical problem, my order has not been validated: How to validate it?

4- How can I pay for my order : Do you have secure payment?

5- I need some advice to choose my wine: How to get advice?

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1- Do you deliver abroad?

NO- As indicated on our website, we only deliver in France.

However, you can order from anywhere in the world, pay on line and be delivered at the address of your choice in France.

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2- What can I do if after picking my order, I notice that some items are missing?

If it happens, do not hesitate to contact us as early as possible, we will check it together and fix the situation: by e-mail shop@winebeersupermarket.com or by phone +33 (0)2 98 61 15 87 (WBS ROSCOFF) or +33 (0)2 33 22 39 85 (WBS CHERBOURG)

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 3- Due to a technical problem, my order has not been validated: How to validate it?

In case of technical problem, do not hesitate to contact us as early as possible, we will validate it together: by e-mail shop@winebeersupermarket.com or by phone +33 (0)2 98 61 15 87 (WBS ROSCOFF) or +33 (0)2 33 22 39 85 (WBS CHERBOURG)

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 4- How can I pay for my order: Do you have secure payment?

- You can pay on line by Credit Card: the payment is totally secured. Your data is directly forwarded to our bank (Crédit Mutuel), without going through our website at any time; our system does not stock any bank data. The security protocol that encrypts confidential data is called SSL (Secure Socket Layer) and is the most secure for e-payment today.

- You can also pay when you collect your order at the shop.

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 5- I need some advice to choose my wine: How to get advice?

Simple, just contact us! Our wine experts will be able to advise you. We prefer an e-mail to a phone call, and please write down in detail what you are looking for. We will do our best to answer your questions.

E-mail ROSCOFF or CHERBOURG : shop@winebeersupermarket.com